Data Deletion Instructions

Moco Studio

Last updated: 24 August 2026

What this page is for

If you have used Moco Studio and connected your Instagram or Facebook account, you can ask us to delete the data we hold about you. This page explains the three ways to do that.

Option 1 — Disconnect your social account (removes social data only)

  1. Open the Moco Studio app and sign in.
  2. Go to Profile → Connected social accounts.
  3. Press Disconnect next to your Instagram or Facebook account.

We immediately delete the data we received from Meta for that account — account ID, username, account type, follower count and profile picture URL. We never store your Meta access token: it is used only while the connection is being made and is discarded straight afterwards, so no long-lived token is kept on our side. Your Moco Studio account and wallet stay active.

Option 2 — Request deletion of your whole Moco Studio account on this page

Fill in the phone number or email address registered to your account and submit the form below. You receive a confirmation code and a status link straight away. We verify the request and delete your account within 30 days. Withdraw any remaining wallet balance first — it cannot be recovered after deletion.

Option 3 — Ask us by email

Send an email to info@mocostudio.mn from the address on your account, or including the phone number registered to your account, with the subject "Data deletion request". We will confirm your identity and complete the deletion within 30 days, and email you when it is done.

What we delete

  • Your profile: phone number, username, profile photo
  • Data received from Meta: Instagram/Facebook account ID, username, account type, follower count and profile picture URL
  • Campaign participation history and the content you submitted
  • Wallet transaction records, except where we are required by Mongolian accounting and tax law to keep financial records; those are retained for the statutory period and are not used for any other purpose.

Facebook data deletion callback

Users who remove the Moco Studio app from their Facebook or Instagram settings are handled automatically: Meta sends a signed deletion request to our callback endpoint at /api/meta/data-deletion, we verify the signature, delete the associated data and return a confirmation code together with a status URL so the request can be tracked.

Contact

Moco Studio — info@mocostudio.mn — https://mocostudio.mn